Floortex FAQ's

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Here are answers to some of our most common frequently asked questions. .  If you still don't find what you are looking for simply contact us via our online contact form by clicking here.

Floortex chairmats are a cost-effective way to protect your expensive floor coverings from loss of appearance, wear and damage. A Floortex chair mat will help to extend the life of your floors by spreading out the pressure from your chair casters. Using a chair mat gives a better rolling surface for your office chair, this may help to reduce fatigue, leg and back strain.

We have designed a range of mats in a wide selection of shapes, backings and materials to suit your different requirements. Determine the maximum area that you need your chair to move and then pick the shape and size best suited to cover these dimensions.

If you need a mat to go on a carpeted floor you will need to determine how thick your carpet is including any underlay / padding. This information is needed in order that you can select a mat that will perform best on your floor covering.
More information on measuring the thickness of your carpet can be found by clicking here.

The underside of our mats is either cleated for use on carpet or smooth for use on hard floors. We also have a range of polycarbonate mats with an anti-slip finish on the underside of the mat for use on highly polished or high gloss hard floors.

Our products are sold through wide range of distributors, retailers and stockists globally. More information can be found by clicking here.

We would not recommend cutting your Floortex mat. Floortex mats are precision cut to size using specialist equipment. Cutting may damage your mat and could impair performance (as it may cause it to crack).

Modifying a Floortex product in anyway will also invalidate the guarantee. Cutting your mat is undertaken entirely at your own risk. We do not take any responsibility for any damage or injury caused.

Floortex chair mats are often packed in a rolled format for efficient delivery and easy handling. Our Ultimat polycarbonate mats will revert instantly to their flat state due to the materials "memory” characteristics. Please take care when cutting bands around rolled ultimats as they will spring open.

Our Advantagemat and Valuemats are manufactured from PVC and do not have the same "memory” characteristics as polycarbonate. Unpack your PVC mat and leave it for a few hours in a normal room temperature environment.

Once the mat has reached normal room temperature carefully unroll the mat and place on a flat surface with the "bow” facing upward. Add weights to corners and centre of the mat if necessary (such as a small pile of books). A PDF instruction sheet is available here.

Depending on environmental temperature, it may take 72 hours for the mat to regain its natural flat format. The warmer the environment the quicker the mat will revert to its flat format and be ready for use. As with most household or office product, handle your mat with care at all times to maintain quality and durability. Mats for carpet application have grippers on the underside; take care when handling a gripper mat.

Chair mats manufactured from PVC (Polyvinylchloride) are softer and more pliable than Polycarbonate (PC) mats. PVC chair mats are an affordable, long-lasting option to protect your floors. PVC mats have a slightly cloudy appearance and are not suitable for use with underfloor heating.

Polycarbonate chair mats are rigid, resilient mats, virtually unbreakable and suitable for use with underfloor heating systems. Polycarbonate mats will offer exceptional clarity and will not curl, crack, dimple, smell or discolour in normal use,

Manufacturing our standard chair mats with a bevelled edge would make the edge of mat much thinner and, therefore, weaker and more liable to cracking. Our material formulations are designed for strength and durability and have a thinner profile; this means there is no need for a bevelled edge.
 
Our Megamat products do have a bevelled edge. The Megamats are manufactured from a much thicker polycarbonate material. A bevelled edge is applied to the Megamat this is to ensure that chair users can roll on and off the mat with ease.

The top side of the mat is textured (like orange peel or leather) this side should be face up. The smooth side of the mat should be face down.

Floortex chair mats should only be used on a clean dry floor. The surface of our chair mats are not anti-slip. If you walk across the mat with wet feet or wet shoes; the effect would be similar as walking on wet tiles or parquet floor. Using your mat on a wet floor may also be a slip hazard.

If you have ordered/received the wrong product we would advise you contact the company that you purchased the product from. The company you placed the order with will be able to advise you with regards to arranging a replacement. If you have purchased your product directly from Floortex please contact us here.